CALL CENTER STAFFING

We get people . . . connecting for you.

Today’s contact centers require agents with new levels of expertise and precise skills. Westaff’s Call Center Group uses a proven High-Performance Fit process to put the right agents on the job, resulting in instant productivity, lower turnover and greater control.

Your Customized Strategy starts with a Client Needs Assessment to identify your specific needs, from recruiting to pre-hire training and performance benchmarking.

Candidate Evaluation and Orientation includes skill assessments, agent benchmarking, behavioral screening and comprehensive orientations covering your rules, procedures and policies. No one digs deeper to uncover the strengths and weaknesses of each candidate.

Performance Management includes TYmetrics time and attendance technology for instant access to reports on turnover, headcount, job costing and more. Not just same day, but same shift. Westaff also offers on-site management of your temporary workforce, including recruiting, training, safety program administration, and quality control.

We take extraordinary measures to make sure your positions don’t go unfilled. Westaff’s proactive recruiting enables us to meet aggressive ramp-up schedules. We actively recruit for:

  • Inbound/Outbound Sales
  • Email Support
  • Voice-Over IP
  • Help Desk / Technical Support
  • Eligibility Specialists
  • Market Researchers
  • Call Center Representatives
  • Call Center Managers (direct-hire only)